FAQs

Orders & Shipping

  • When will my order ship? Within 1–3 business days. You’ll get a tracking email.

  • Can I change my address? Email hello@bossladienaturals.com within 1 hour of ordering.

  • Do you ship internationally? Yes—duties/taxes may apply on delivery.

Returns & Exchanges

  • What’s your policy? 30 days for returns. Unopened = refund; opened/lightly tested = store credit.

  • How do I start a return? Email orders@bossladienaturals.com with your order number.

  • How long do refunds take? 5–10 business days after we receive your items.

Products & Ingredients

  • Are your products “natural”? We prioritize plant-derived ingredients and thoughtful synthetics for safety & performance.

  • Are you vegan/cruelty-free? [Add your stance here.]

  • Sensitive skin? Patch test first; email hello@bossladienaturals.com for guidance.

Subscriptions

  • Can I skip or cancel? Yes, anytime before your next billing date via /account.

  • Can I change frequency? Yes—update from monthly to bi-monthly in your account.

Gifts & Discounts

  • Can I use multiple codes? One promo code per order unless stated otherwise.

  • Do you sell gift cards? Yes: /gift-cards.

Wholesale/Press